CX & AI Researcher

Kusum Yadav is a CCXP-certified Customer Experience and Research & Insights leader with 15+ years of global experience helping organizations across government, healthcare, technology, financial services, and consumer sectors make better decisions through data and customer insights. An AI power user and advocate, Kusum integrates AI across customer experience, market research, customer insights, and service design to drive automation, accelerate delivery, and create scalable efficiencies. She is excited to share practical ways professionals can confidently adopt AI in their everyday work and use it as a catalyst for innovation, growth, and leadership.